I have trouble with playing content

Watching content on Viaplay requires a stable internet connection. We recommend that your internet connection is at least 10Mbit/s. You can check if your internet connection is sufficient by doing a speed test. You can find more instructions for how a speed test is done, and tips for improving your connection here.

You can find a list of all the devices we currently support here. If you are using Viaplay on a device that is not officially supported, we cannot guarantee that the service works as expected. 

Turn off the device you are using for at least 30 seconds. 

If you’re watching on Smart-TV/Apple TV/Chromecast/Game console unplug the device’s power cable too after turning it off.

PC/Mac: 

Check that both the computer and the browser you are using are updated. 

Smart-TV / Apple TV /  Game console: 

Make sure that both the streaming device and the Viaplay app are updated. 

Chromecast: 

Make sure that the device you are casting from and the Chromecast are updated. 

You can try to watch Viaplay on another supported device, you can see all the devices we support here. If you are watching on PC/Mac computers, you can also try changing to a different browser. Viaplay is supported on the following browsers: Google Chrome, Mozilla Firefox, Microsoft Edge and Safari. 

If these tips have not solved your problem, contact us and we will look into the problem with you.