Privacy Notice – Viaplay live sport highlights app
Effective Date: 16 August 2024
Before you hit play, let’s talk privacy.
Your privacy, your call. Remember, we value your trust in us. Your privacy is at the forefront of everything we do.
- About us
This Application (hereafter, ‘App’) is a Sports Clip app with personalised near-instant video highlights, provided by Viaplay Group Denmark A/S, corporate identification number 13398275 with address Strandlodsvej 30, 2300 Copenhagen S (hereafter, ‘Viaplay Group’). Viaplay Group is the data controller for the processing of your data according to this Privacy Notice.
This Privacy Notice applies to you when you use our App or chat with us via our communication channels.
- What personal data we collect
We collect different types of data about you. The following provides examples of the categories of data we may collect.
Contact and identification: name, email address.
Device and network information: cookie preferences, device number and other unique identifiers, network devices, IP address, device type and configuration, screen resolution, crash log information.
We do not request or process any special categories of personal data.
- How we collect your personal data
We collect your personal data in two ways.
Data you provide us. We collect information directly from you when you create and maintain your account, or when you contact us.
Data we collect when you use our App. We collect information about how you use the App. We use this data to give you a better experience. We look at things like what you watch and how you use the App.
- Why we use your personal data
We use your information for various purposes, all aimed at enhancing your experience with our App. Each purpose is supported by a legal basis, ensuring that we handle your data lawfully. Sometimes, the same piece of information can be used in various ways to provide you with our service.
- Provide and manage your access to the App
We use your data to provide you access to the App and manage the service. This includes making sure the App works properly from a technical standpoint, fixing issues and providing support services.
Legal basis: Art.6(b) GDPR – Performance of contract
Categories of data: Contact and identification; Device and network information
Source: Data you provide us; Data we collect when you use our App.
- Personalise your experience and deliver content relevant to your interests
We use your data to provide you access to the App and manage the service. This includes making sure the App works properly from a technical standpoint, fixing issues and providing support services.
Legal basis: Art.6(b) GDPR – Performance of contract
Categories of data: Contact and identification; Device and network information
Source: Data you provide us; Data we collect when you use our App.
- Communicate with you
We use your personal data when we communicate with you via push notifications. If you contact our Customer Service, we use your personal data to respond to your requests via our communication channels.
Legal basis: Art.6(f) GDPR – Legitimate interest
Categories of data: Contact and identification; Device and network information
Source: Data you provide us; Data we collect when you use our App.
- Comply with legal obligations and resolve disputes
We may use your data to exercise our legal rights or defend ourselves in legal proceedings, which might involve requesting and reviewing official documents. We may also process your personal data to respond to data access requests made by public authorities or other official institutions or bodies when we are required to do so by law, regulations, official decision, or governmental request.
Legal basis: Art.6(c) GDPR – Legal obligation
Categories of data: Contact and identification; Device and network information
Source: Data you provide us; Data we collect when you use our App.
- Who we share your data with
Sometimes, we need to share your personal data to achieve the purposes for which we collected it. To help you understand how we share your information and for what reasons, we’ll walk you through the parties we may share your information with.
Companies within Viaplay Group. We may share your personal data with companies we own to provide our products or services, market our products or services or develop and improve new or existing products or services.
Service providers. We may share your data with our service providers that we’ve contracted with to provide services on our behalf, such as assistance in customer service, marketing, analysis and statistics, IT and other infrastructure, protection of our property and rights, fraud detection and security of our customers.
Business partners and advertisers. We may share your data with our business partners to assist us with services connected to our App. We also collaborate with advertising vendors to deliver ads, and we disclose your preferences regarding how they can use your data.
Authorities. We may share your data with public authorities or other official institutions or bodies when we are required to do so by law, regulations, official decision, or governmental request.
- How long we keep your data
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
All personal data after that period will be deleted or anonymised.
- Your rights
You have the right to control your data and receive information from us on how we use this data. You can read about your rights below. To exercise them, the easiest way to do so is to send us an email to privacy@viaplay.com.
You have the following data protection rights:
- access and obtain a copy of your personal data,
- rectify/change incorrect or incomplete personal data,
- delete/erase your personal data,
- restrict the processing of your personal data,
- request your personal data in a portable format,
- object to the processing of your personal data.
If you believe that Viaplay Group has not complied with your data protection rights, you can contact the supervisory authority in the country where you feel most secure, or you can contact the Swedish Data Protection Authority (Integritetsskyddsmyndigheten) at imy@imy.se or call at 08-657 61 00.
- Updates to this Privacy Notice
We regularly update this Privacy Notice. Our use of personal data may change, for example we may collect personal data for new purposes, collect additional categories of personal data or share your data with other recipients than outlined in this Privacy Notice.
We reserve the right to change this Privacy Notice at any time. You can read more about Viaplay Group’s privacy work here. For any questions about this Privacy Notice, please contact our Data Protection Officer at dpo@viaplaygroup.com.
This Privacy Notice was last updated on 16 August 2024.
