Problems playing content

A stable internet connection is required for playback. We recommend at least 10 Mbit/s

1. Make sure your device is connected to the internet.
2. Run a speed test using any speed test service in your browser.
3. If the speed is low or unstable:

• try switching between WiFi and mobile data (if possible)
• restart your router/modem (turn it off for 30 seconds and turn it back on)
• move closer to the router or try using a network cable (if possible)

Playback may work worse on devices that are not officially supported. If you are using an unusual model, an older operating system, or a built-in browser on your TV, try another device. Read more about supported devices here.

1. Turn off the device completely.
2. Wait at least 30 seconds.
3. Turn the device back on and try playback again.

If you are watching via Smart TV, Apple TV, game console, or Chromecast:

1. Turn off the device.
2. Unplug the power cable.
3. Wait 30 seconds, plug it back in and turn it on.

Update both your device system and the Viaplay app (if you are using the app).

PC/Mac (web):

1. Update the operating system.
2. Update the browser.
3. Close the browser completely and open it again.

Smart TV / Apple TV / game console (app):

1. Update the device system software.
2. Update the Viaplay app.
3. Restart the device after updating.

Chromecast:

1. Update the phone/tablet you are casting from.
2. Make sure Chromecast is updated (usually happens automatically).
3. Restart Chromecast (unplug the power for 30 seconds).

1. Try playing the same content on another device where you use Viaplay.
2. If you are watching on a computer, try another browser. Viaplay is supported in:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Safari