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Manage logged-in devices
Here we show how to see which devices are logged into your Viaplay account, how to log out one or all devices – and what to do if you find unknown devices. You can use up to five devices per day
Check which Viaplay package you have
See which Viaplay subscription is linked to your account.
Error code 5001 / 5002 / 5006
Are you getting error code 5001, 5002 or 5006? This article shows how to troubleshoot and resolve the issue causing these error codes.
Downgrade your Viaplay package
Downgrade your Viaplay package. Information about downgrading packages, when the change takes effect, and how your payment is affected.
Error code 1001-1006
Error code 1001-1006 indicates that there is a problem with playback. Code 1001 most commonly appears on Samsung TVs and can usually be resolved by following the instructions here. If you receive any of these error codes on another device, follow....
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