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Information about our packages
This is a guide to our packages – what they include and what they cost.
Problem purchasing a package or rental/purchase movie
Om du har problem att genomföra ett köp tar guiden upp felsökningssteg som att testa annan enhet eller webbläsare, kontrollera kort och saldo samt byta betalningsmetod i Mitt konto.
Problem adding/updating a payment card
If you can't add or update your payment card, make sure it is a Visa, Mastercard, or American Express card issued by an Icelandic bank. Also, ensure that the card is enabled for online purchases in your bank's app.
Error message “The service is not available in your region”
Are you getting the error message "The service is not available in your region"? This article shows how to troubleshoot and fix the problem.
Content disappearing from Viaplay
See why content disappears from Viaplay. The article explains how rights work, how to see when content is removed, and what applies when rights are renewed.
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