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Cannot change package


Can’t change your Viaplay subscription? The article shows how to check if changes must be made via a browser, Apple, TV provider, or after the binding period has ended.

Check which Viaplay package you have


See which Viaplay subscription is linked to your account.

Problem adding/updating a payment card


Om du inte kan lägga till eller uppdatera ditt betalkort, kontrollera att kortet är Visa, Mastercard eller Amex och utfärdat av en svensk bank. Säkerställ att det är öppet för internetköp i din banks app. Du behöver även verifiera kortet med....

Message that the monthly payment failed


Did the payment for your subscription fail? The article shows how to check your balance, enable your card for online purchases, and change your payment method.

Check the reason for double charging


Charged twice within 30 days for your Viaplay package? Here you can see how to check your payment history and the most common reasons.

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