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Problem activating a package as a partner customer
Are you having trouble activating Viaplay as a partner customer? This article shows how to check your subscription and details, and how to resolve activation issues.
Error code 9101 on Apple TV
Are you getting error code 9101 on your Apple TV? This article explains how to troubleshoot and resolve the issue that generated the error code.
Download content in offline mode
In order to watch TV shows and movies without internet connection, you have the possibility to download certain titles* to offline mode on your mobile devices (mobile/tablet). At this time it's not possible to download material on other devices....
Profiles on Viaplay
With profiles you have the opportunity to create your own activity list that doesn't clash with other viewers, to save your own favorites without mixing them up with the rest of the family, and to ensure that kids only can watch suitable content....
SDH subtitles are not showing on Apple TV
If subtitles for the deaf and hard of hearing (SDH) are not showing when you watch Viaplay on your Apple TV, enable this feature in your device’s settings. Follow these steps: Open Settings on your Apple TV. Select Accessibility. Select Subtitles....
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