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Cannot change package


Can’t change your Viaplay subscription? The article shows how to check if changes must be made via a browser, Apple, TV provider, or after the binding period has ended.

Free trial on Viaplay


Viaplay offers all new customers a one week free trial. Watch all of our TV shows and movies directly by streaming on your Smart TV, tablet, mobile, gaming console, PC/Mac, Apple TV, Android TV and Chromecast. The trial period is offered when you....

Check the reason for double charging


Charged twice within 30 days for your Viaplay package? Here you can see how to check your payment history and the most common reasons.

Check which Viaplay package you have


See which Viaplay subscription is linked to your account.

Error code 1001 on Samsung TV


If you get error code 1001 on your Samsung TV when using the Viaplay app, we recommend following these steps to check the internet connection, fully close the app, and restart both the TV and the app properly.

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