My payment doesn’t go through

I received a message that my monthly payment couldn’t be billed

If the payment for a monthly payment fails, you will receive an email from us informing you about it. We will then try to bill the monthly payment for a few days before your subscription will be automatically cancelled. 

Try the following to solve the problem: 

  1. Make sure the card you have registered is active and has enough available funds. 
  2. Make sure that the card is open for online payments. 
  3. Try a different payment method. You can change your payment method on Reikningurinn minn. Read more about updating your payment method here
I can’t add or update my payment card

We recommend you try the following tips: 

  1. Make sure the card is a MasterCard or a Visa issued by an Icelandic bank. Due to studio rights you cannot use a card issued by a foreign bank. 
  2. Make sure the card is open for online purchases. 
  3. Try to add/update your card on a different device or a web browser. If you are using Wifi, restart your router or try a different connection, such as 4G on your mobile or tablet device. 

Note that for safety reasons when you add or update a payment card on your account, you need to verify your card with for example a verification app. If you are not sure which verification method you can use or if you have problems with the verification, we ask you to contact your bank.  

I can’t make a new purchase

Package purchase: 

  1. Try on a different device or web browser and restart your router if you are using Wifi.  
  2. Make sure the payment card you have added to your account is open for online purchases and has enough funds available. 
  3. Change to a different payment method. You can change your payment method on My account. Read more about updating your payment method here

Renting or buying a movie: 

  1. Try on a different device or web browser. You can try to do the purchase on any other device where the Rent&Buy section is available, see a list of devices where the section is available here.  
  2. Make sure the payment card you have added to your account is open for online purchases and has enough funds available. 
  3. Change to a different payment method. You can change your payment method on My account. Read more about updating your payment method here
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