If you can't add or update your payment card, make sure it is a Visa, Mastercard, or American Express card issued by an Icelandic bank. Also, ensure that the card is enabled for online purchases in your bank's app.
Did the payment for your subscription fail? The article shows how to check your balance, enable your card for online purchases, and change your payment method.
Understand how your payment is affected when your payment card expires and what you need to do to avoid interruptions to your Viaplay subscription.
Are you getting error code 9101 on your Apple TV? This article explains how to troubleshoot and resolve the issue that generated the error code.
If you get error code 1001 on your Samsung TV when using the Viaplay app, we recommend following these steps to check the internet connection, fully close the app, and restart both the TV and the app properly.
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