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SDH subtitles are not showing on Apple TV
If subtitles for the deaf and hard of hearing (SDH) are not showing when you watch Viaplay on your Apple TV, enable this feature in your device’s settings. Follow these steps: Open Settings on your Apple TV. Select Accessibility. Select Subtitles....
The message “Two streams are already playing” is displayed
Restart devices you have used recently. Sign out and back in on the device you are trying to watch on. Change your password on your account. This will sign out all devices within 24 hours. You can normally watch two streams at the same time on the....
Problem adding/updating a payment card
If you can't add or update your payment card, make sure it is a Visa, Mastercard, or American Express card issued by an Icelandic bank. Also, ensure that the card is enabled for online purchases in your bank's app.
Activity list
Continue watching movies and series on any device via your Activity list, and learn how to find and manage titles.
Message that the monthly payment failed
Did the payment for your subscription fail? The article shows how to check your balance, enable your card for online purchases, and change your payment method.
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