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Error code 2001 / 2002 / 2003 / 2004 / 2005
Error code 2001 is caused by problems with the internet connection. The article shows how to troubleshoot buffering, check your speed, and restore a stable connection.
App and subtitle language settings
Information on Viaplay app and subtitle languages, including how to report missing or incorrect subtitles.
Manage logged-in devices
Here we show how to see which devices are logged into your Viaplay account, how to log out one or all devices – and what to do if you find unknown devices. You can use up to five devices per day
Find the package you are being charged for
Can’t find a package even though you’ve been charged? This article shows how to find the Viaplay account with the active package.
Change payment method
This article shows how to change the payment method for your subscription, which payment methods are supported, and reasons why cards are declined during payment.
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