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Voucher couldn’t be redeemed
Did you receive a voucher but didn't manage to use it? Read more about what applies to vouchers and what you need to check before trying again. You can read more on how to use a voucher here.
Change your package
You can change your package at Reikningurinn minn. when you are logged in to your account at viaplay.is on a computer, alternatively on the web browser on your mobile device or tablet.
My payment doesn’t go through
I received a message that my monthly payment couldn’t be billed If the payment for a monthly payment fails, you will receive an email from us informing you about it. We will then try to bill the monthly payment for a few days before your....
I received an unexpected billing from Viaplay
Viaplay has billed me but I can’t see a subscription on my account If you have been billed by Viaplay AB, but you can’t see a purchase on your account that would match the billed amount, it means that your payment card is connected to a different....
Two streams already in use
All Viaplay accounts are for personal use only and as a customer you have the possibility to have two streams on at the same time. This applies to series, movies or sports, excluding Pay-Per-View events where only one stream per account is allowed.....
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