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Set Hertz on certain devices
Fix choppy playback by setting your device to 50 Hz. This article explains how to change the setting on certain devices and why it is necessary.
Profiles on Viaplay
With profiles you have the opportunity to create your own activity list that doesn't clash with other viewers, to save your own favorites without mixing them up with the rest of the family, and to ensure that kids only can watch suitable content....
Problem adding/updating a payment card
If you can't add or update your payment card, make sure it is a Visa, Mastercard, or American Express card issued by an Icelandic bank. Also, ensure that the card is enabled for online purchases in your bank's app.
Cannot change package
Can’t change your Viaplay subscription? The article shows how to check if changes must be made via a browser, Apple, TV provider, or after the binding period has ended.
Problem activating a package as a partner customer
Are you having trouble activating Viaplay as a partner customer? This article shows how to check your subscription and details, and how to resolve activation issues.
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