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Error code 5001 / 5002 / 5006
Are you getting error code 5001, 5002 or 5006? This article shows how to troubleshoot and resolve the issue causing these error codes.
The message “Two streams are already playing” is displayed
Restart devices you have used recently. Sign out and back in on the device you are trying to watch on. Change your password on your account. This will sign out all devices within 24 hours. You can normally watch two streams at the same time on the....
Activate a promo code
Activate discount codes on Viaplay: here we show how to use discount codes for two types of purchases – packages and rental movies.
Message that the monthly payment failed
Did the payment for your subscription fail? The article shows how to check your balance, enable your card for online purchases, and change your payment method.
Upgrade your Viaplay package
Information about how to upgrade your Viaplay package, when the upgrade takes effect, and how your payment is affected.
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