Log in with a login link

If the email doesn’t arrive, try the following:

• Check that you have entered the correct email address and that it is linked to your Viaplay account. Also check for any spelling mistakes.
• Check your inbox, including any tabs or categories such as Promotions and Updates.
• Check your spam folder and any other folders where the email may have been sorted automatically.
• Check whether you have any email rules or filters that move or block emails.
• Search your email for Viaplay or login link. You can also search for info@service.viaplay.com, which sends emails containing login links.

If you have previously received emails with login links, you can also try deleting them from your inbox and then requesting a new login link.

Contact our customer service if you still don’t receive the email.

Check that:

• No more than 10 minutes have passed since the link was sent.
• You haven’t already used the link, as it can only be used once.
• You are using the link in the latest email if you have requested several.

If the link has expired, has already been used or still doesn’t work, you can delete previous emails containing login links from your inbox and request a new one here. Wait for the new email to arrive and click Log in in it.

ou can also use a login link to log in on a TV and other Big Screen devices.

1. Request a login link on the TV or Big Screen device where you want to log in.
2. Open the email containing the login link on another device, such as a mobile phone, tablet or computer.
3. Click Log in in the email.
4. Confirm the login by clicking Confirm and log in on the page that opens.

Once the login has been verified, you will be logged in on the TV or Big Screen device where the login link was requested.

If you receive an email containing a login link that you didn’t request, you can ignore the email.

If you don’t approve the login, no one will be able to use the link to log in to your account.