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Understand how Viaplay broadcasts work
Are you experiencing poorer quality or buffering on Viaplay? This article explains how broadcasts are delivered and why quality may vary.
Activate purchase lock
Enable a purchase lock to require a code for all one-time purchases on your account.
Problem adding/updating a payment card
If you can't add or update your payment card, make sure it is a Visa, Mastercard, or American Express card issued by an Icelandic bank. Also, ensure that the card is enabled for online purchases in your bank's app.
Message that the monthly payment failed
Did the payment for your subscription fail? The article shows how to check your balance, enable your card for online purchases, and change your payment method.
Error code 4001 / 4002
Fix error code 4001 or 4002 in Viaplay. This article shows how to troubleshoot the issue.
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