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I have trouble with playing content
If you experience problems when you are playing content on Viaplay, try the tips we have gathered here. Check your internet connection Watching content on Viaplay requires a stable internet connection. We recommend that your internet connection is....
Updated Terms and Conditions
We have made some changes to the terms and conditions, as well as some clarifications to make them more clear, including: We have specified that you may only share your Viaplay account with other members of your household, i.e. the persons....
I can’t log in to Viaplay
Note! You can’t log in to Viaplay outside of the EU. Read more here. Email or password is incorrect You can change a forgotten password here. Fill in the email address you have registered on your Viaplay-account and follow the instructions in the....
Payment on Viaplay
Accepted payment methods We accept both Visa and Mastercard as payment methods. Note that the card must be issued by an Icelandic bank. Due to studio rights we do not accept cards that are issued by a foreign bank. Update payment method You can....
Why is a series or a movie no longer available on Viaplay?
Rights for series and movies are temporary, which means once the rights for a series or a movie end it will no longer be available for watching. When a series or a movie is about to leave Viaplay, we notify you about it by publishing a....
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