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Error code 5001 / 5002 / 5006
Are you getting error code 5001, 5002 or 5006? This article shows how to troubleshoot and resolve the issue causing these error codes.
Activate a promo code
Activate discount codes on Viaplay: here we show how to use discount codes for two types of purchases – packages and rental movies.
Troubleshoot why your smart TV is not supported
As of 12 January 2026, support will end for certain smart TV models from Samsung, LG and Philips. This means that we do not officially support these devices, but the service may still work. If your TV is affected, a message will appear in the....
Incorrect charge
Zie je een onverwachte afschrijving van Viaplay? Ontdek hoe je gereserveerde bedragen, gratis periodes en de status van je abonnement controleert.
Log in with a login link
With a login link, you can log in to your Viaplay account without entering a password. The link is sent to the email address linked to your account. Please note: You will be logged in on the device where you request the login link, not on the....
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