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Change password and email address
Manage your account details, including how to change your password, reset a forgotten password, and update your email address.
Troubleshoot choppy video and buffering issues
Are you experiencing buffering or choppy playback on Viaplay? Here you can see how to test your internet speed and improve the connection for more stable streaming.
Change video quality in the Viaplay app
Adjust the video quality in the Viaplay app to reduce buffering, save data, or free up storage space from streamed content.
Error code 1001-1006
Error code 1001-1006 indicates that there is a problem with playback. Code 1001 most commonly appears on Samsung TVs and can usually be resolved by following the instructions here. If you receive any of these error codes on another device, follow....
Error code 4001 / 4002
Fix error code 4001 or 4002 in Viaplay. This article shows how to troubleshoot the issue.
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