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Change password and email address
Manage your account details, including how to change your password, reset a forgotten password, and update your email address.
Troubleshoot choppy video and buffering issues
Are you experiencing buffering or choppy playback on Viaplay? Here you can see how to test your internet speed and improve the connection for more stable streaming.
Check the reason for double charging
Charged twice within 30 days for your Viaplay package? Here you can see how to check your payment history and the most common reasons.
Find the package you are being charged for
Can’t find a package even though you’ve been charged? This article shows how to find the Viaplay account with the active package.
Error code 1001-1006
Error code 1001-1006 indicates that there is a problem with playback. Code 1001 most commonly appears on Samsung TVs and can usually be resolved by following the instructions here. If you receive any of these error codes on another device, follow....
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