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Cannot change package


Can’t change your Viaplay subscription? The article shows how to check if changes must be made via a browser, Apple, TV provider, or after the binding period has ended.

Reinstall the Viaplay app on your device


Guide on how to uninstall and reinstall the Viaplay app on mobile, tablet, smart TV, and game console.

Change billing date


Change the billing date for your Viaplay subscription. This article contains information on how to change the billing date and what to consider before making the change.

Troubleshoot why your smart TV is not supported


As of 12 January 2026, support will end for certain smart TV models from Samsung, LG and Philips. This means that we do not officially support these devices, but the service may still work. If your TV is affected, a message will appear in the....

The message “Two streams are already playing” is displayed


Restart devices you have used recently. Sign out and back in on the device you are trying to watch on. Change your password on your account. This will sign out all devices within 24 hours. You can normally watch two streams at the same time on the....

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