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Problem adding/updating a payment card


If you can't add or update your payment card, make sure it is a Visa, Mastercard, or American Express card issued by an Icelandic bank. Also, ensure that the card is enabled for online purchases in your bank's app.

Message that the monthly payment failed


Did the payment for your subscription fail? The article shows how to check your balance, enable your card for online purchases, and change your payment method.

Change video quality in the Viaplay app


Adjust the video quality in the Viaplay app to reduce buffering, save data, or free up storage space from streamed content.

Start Viaplay on your Smart TV


Can’t find or start Viaplay on your Smart TV? This article shows how to open, install, and sign in to the app step by step.

Troubleshoot why your smart TV is not supported


As of 12 January 2026, support will end for certain smart TV models from Samsung, LG and Philips. This means that we do not officially support these devices, but the service may still work. If your TV is affected, a message will appear in the....

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