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Find Viaplay account linked to a payment card
Hitta vilket Viaplay-konto du använder genom att söka med ditt betalkort. Logga in på viaplay.se och se vilka konton som matchar kortuppgifterna – om du inte får någon träff kan du prova med ett annat kort.
Problem adding/updating a payment card
If you can't add or update your payment card, make sure it is a Visa, Mastercard, or American Express card issued by an Icelandic bank. Also, ensure that the card is enabled for online purchases in your bank's app.
Message that the monthly payment failed
Did the payment for your subscription fail? The article shows how to check your balance, enable your card for online purchases, and change your payment method.
Change video quality in the Viaplay app
Adjust the video quality in the Viaplay app to reduce buffering, save data, or free up storage space from streamed content.
Start Viaplay on your Smart TV
Can’t find or start Viaplay on your Smart TV? This article shows how to open, install, and sign in to the app step by step.
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