Error code 1001-1006
Error code 1001-1006 indicates that there is a problem with playback. Code 1001 most commonly appears on Samsung TVs and can usually be resolved by following the instructions here. If you receive any of these error codes on another device, follow the steps below to try to resolve the issue:
- Restart the app.
- Sign out and sign in again.
- Check whether the error code appears in the Viaplay app on multiple different devices and/or on Viaplay.is in multiple different web browsers.
If the problem persists, continue with the steps below:
Checkpoints for all devices
- Turn off the device completely, unplug the power cable, and leave it disconnected for 1–2 minutes before restarting the device.
- Check that the Viaplay app is updated to the latest version.
- Check that the operating system on the device is updated to a current version that supports Viaplay. You can see the requirements for your device here.
- Reinstall the app on your device according to the instructions here. Exception for the following devices:
- Samsung TVs: Reset Smart Hub instead.
- Disable any VPN or proxy services on the device.
- Check that the date and time settings on the device are correct.
Check the network:
- Try connecting to another Wi-Fi network or use mobile hotspot sharing from a mobile device.
- Test the speed of your internet connection using any speed test service. For example via this one. Check that it meets the requirements:
- At least 10 Mbps for HD video
- At least 25 Mbps for UHD or multiple simultaneous streams
Device-specific checkpoints
PC / Mac
- Remove or disable browser extensions that may cause conflicts.
- Try using a private window (Incognito/InPrivate mode).
- Close unnecessary background applications via Task Manager.
iOS / Android devices
- Reset the network settings on your device.
Smart TV
- Disable motion enhancement features such as Auto Motion Plus, TruMotion, or MotionFlow, etc.
