Problem activating a package as a partner customer

1. Check that your subscription with your TV provider/partner includes Viaplay.
2. If you are unsure: contact your TV provider/partner and ask them to confirm that Viaplay is included in your subscription.

The details you need to enter may vary between providers (for example customer number, activation code, activation link or other customer details).

1. Go to signup.viaplay.se
2. Select your provider.
3. Fill in the fields shown for your provider.
4. Read the description for each field and use the details exactly as registered with your provider.

If a postcode is required: enter the same postcode as registered with your provider.

If you are still unsure which details to use: contact your provider (this is often necessary as only the provider can confirm your customer details).

If you are a Telenor customer and need to enter your customer number, you must omit the last three digits of the customer number shown on your Telenor invoice when entering it for Viaplay.

This means that the email address is already linked to a Viaplay account.

If you already have a Viaplay account

1. To activate your account via your provider, go to signup.viaplay.se and use the same email address linked to your Viaplay account together with your provider customer details.
2. You can now choose to link your partner subscription to your existing Viaplay account by logging in with your email address, or by logging in to the Viaplay app on your device.
3. Log in and activate your partner subscription, then use Viaplay as normal once logged in.

If you have changed provider and want to use the same email address:

You can only have one partner subscription linked to a Viaplay account. If you previously had another provider linked, you can switch to your new provider by activating your new partner subscription using the steps below.

1. You can see if you have an active partner subscription linked to your Viaplay account on the My account page.
2. To activate your account via your new provider, go to signup.viaplay.se and use the same email address linked to your account along with your new provider customer details.
3. Log in with your existing login details and you will see a message that you already have an active partner and are now switching to another.
4. Click log in and activate

Note: Switching partner subscriptions will not automatically cancel a previous subscription with a partner. If you have an active subscription you wish to cancel, contact your partner for further assistance.

If the details are correct but activation still does not work:

1. Try activating again on a different device or in a different browser, using an incognito window.
2. Try a different network (for example mobile data or another wifi).

If the problem persists after the steps above: contact your provider and ask them to check that Viaplay is included and that your customer details are active for activation.

You can find your subscription or customer number on your provider’s invoice.