Region block & VPN
Businesses, hotels and schools can use networks that are based abroad, and therefore connect you to another country. This can block you from using our service since our rights are per country. Certain networks can also block the usage of streaming services, which means that you won’t be able to use Viaplay. We offer the service according to the EU Portability Regulation — this means that you can stream anywhere in EU & EEA. However, it is not meant to be used with a VPN, which is also mentioned in our terms and conditions.
Should you encounter a message stating that our service isn’t available in your region, we encourage you to control your IP-address:
1. Start by checking your IP-address on following site: https://whatismyipaddress.com/
2. Visit https://www.maxmind.com/en/home and enter your IP-address in field displayed in the middle of the page.
3. Click on button that says “GO” and control the location of your IP-address.
In case your location is correct and you are in an EU or EEA country, we suggest you turn off all network modification services, such as VPN and web browser extensions. In other words, should you currently use any modified connectivity settings we recommend you to revert back to your internet provider’s standard settings.
Should your IP-address still be directed towards the wrong country, even though VPN based services and web browser extensions has been turned off, we recommend you to contact your internet service provider for more information. If experiencing issues stated above while currently staying at a hotel or connected to a public network, we encourage you to get hold of personnel on site.