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Reinstall the Viaplay app on your device
Guide on how to uninstall and reinstall the Viaplay app on mobile, tablet, smart TV, and game console.
Change billing date
Change the billing date for your Viaplay subscription. This article contains information on how to change the billing date and what to consider before making the change.
Troubleshoot why your smart TV is not supported
As of 12 January 2026, support will end for certain smart TV models from Samsung, LG and Philips. This means that we do not officially support these devices, but the service may still work. If your TV is affected, a message will appear in the....
Problem adding/updating a payment card
If you can't add or update your payment card, make sure it is a Visa, Mastercard, or American Express card issued by an Icelandic bank. Also, ensure that the card is enabled for online purchases in your bank's app.
Advertisements on Viaplay
Overview of how advertisements work on Viaplay, where they appear, and how ad display varies by subscription package.
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