Problem purchasing a package or rental/purchase movie

If you’re having trouble starting a package or buying or renting a movie, you can use this troubleshooting guide.

  1. Try again on another device or in a different browser. Read more about our devices and requirements here.
  2. Check that the card payment can go through.
    Make sure that the payment card is enabled for online purchases and that there are sufficient funds in the account.
  3. Change your payment method in My Account. Read more about how to update your payment method here.

Need more help?

We are available every day between 10:00-22:00

For the fastest possible assistance, we recommend contacting us via chat.

Press here to view more contact options

By contacting us, you confirm that you have read and understood our Privacy Notice.