Error code 4001 / 4002

These errors can have several different causes. Follow the steps below to troubleshoot the issue.

1. Make sure you have the latest version of the Viaplay app.
   • Here you can find instructions on how to reinstall the Viaplay app step by step on different devices to ensure you have the latest version.
2. Check your internet connection.
   • Here you can find instructions on how to resolve issues that may be caused by your internet connection.
3. Check your device software
   • Make sure your device has an up-to-date version of the system software. An older version may cause errors or lead to compatibility issues. Update if necessary.
4. Restart your device

Contact customer support

If the error code continues after following all the steps, please contact customer support for further troubleshooting.