Do you pay through iTunes? Choose the correct option below and read more. For you as a direct customer of Viaplay, you make changes or cancel your package via Manage your subscriptions.
Cancel your subscription
You can easily manage your Viaplay subscription by logging in to viaplay.com/ca-en. To cancel your package, you need to go to My Account > Manage Subscriptions. You can get there by clicking on the button above or by going to viaplay.com/ca-en/ and click on your name in the top right corner.
From the subscriptions you will see all the alternatives and a quit button next to the package you currently have active. To cancel the subscription, remember to follow all the steps in the process.
When you have completed the cancellation, you will receive a confirmation email. Haven’t received anything? Check your spam folder.
You can naturally keep using Viaplay until the paid period is over.
To cancel your current subscription through your iPhone/iPad, you can do the following:
- Go to Settings on your mobile device and click on your Apple ID/Name (at the top) > iTunes & App Store
- Select “Apple ID: firstname.lastname@example.org”, View Apple ID and sign in.
- Under Subscriptions you can manage your subscriptions through iTunes and cancel your package. After ending your Viaplay package, you can still continue watching until your paid period is over.
For more info on how to do this on other devices, read more here.
Not sure if your Viaplay package is billed through iTunes? You can double-check this via My Account. We also recommend following the steps above and checking if you have a Viaplay subscription on your Apple ID to be sure.
Can’t you find a subscription under via My account or under Subscriptions? Make sure you’re signed in to the correct Apple ID. Our customer service cannot cancel subscriptions created through iTunes.