Error code 4001 / 4002

These errors can have several different causes. Follow the steps below to troubleshoot the issue.

  1. Make sure you have the latest version of the Viaplay app.
    • Here you can find step-by-step instructions on how to reinstall the Viaplay app on different devices to ensure you have the latest version.
  2. Check your internet connection.
    • Here you can find instructions on how to resolve issues that may be caused by your internet connection.
  3. Check the device software
    • Ensure that your device has an up-to-date version of the system software. An older version may cause bugs or lead to compatibility issues. Update if necessary.
  4. Restart your device
Contact customer support

If the error code persists after following all the steps, contact customer support for further troubleshooting.

Need more help?

We are available every day between 10:00-22:00

For the fastest possible assistance, we recommend contacting us via chat.

Press here to view more contact options

By contacting us, you confirm that you have read and understood our Privacy Notice.