Why you’re charged after cancelling

If you have signed up for a package with a binding period, you will continue to be charged until the binding period has ended, even if you have cancelled the package.

Here’s how to check if you have a package with a binding period:

1. Log in to your Viaplay account
2. Go to the Profile icon in the top right corner and select My account
3. Check if your package has a binding period under Package information

If you have a package with a binding period, it will show as active under Package information for the entire duration, even if it has been cancelled during this time.

If you cannot see an active package on your account but are still being charged by Viaplay, you may have another active package on a different account.

Here’s how to check if you have an active package linked to your account:

1. Log in to your Viaplay account
2. Go to the Profile icon in the top right corner and select My account
3. Check if you have an active package under Package information

If you do not have an active package on this account, check if you have one on another account.

Here you can read more and get instructions on how to find the package you are being charged for.

When a package cancellation is completed, you will receive a confirmation to the email address linked to the account with the cancelled package. Please check your inbox for the confirmation email. If you have not received a confirmation email, the cancellation was not successful. Please try cancelling the package again.