Information about our packages
Change payment method
Downgrade your Viaplay package
Upgrade your Viaplay package
Charges from Viaplay when included via a TV provider
Fix the error “Your payment card could not be verified”
Problem purchasing a package or rental/purchase movie
Find the package you are being charged for
Cannot change package
Change password and email address
Incorrect charge
Why you’re charged after cancelling
Find Viaplay account linked to a payment card
Problem adding/updating a payment card
Check which Viaplay package you have
Manage your account details
Change billing date
Message that the monthly payment failed
Understand how your billing is affected when your payment card expires
Check the reason for double charging
Check why you are being charged without a Viaplay account
