Information about our packages
Upgrade your Viaplay package
Fix the error “Your payment card could not be verified”
Change payment method
Problem purchasing a package or rental/purchase movie
Downgrade your Viaplay package
Manage your account details
Find the package you are being charged for
Change password and email address
Why you’re charged after cancelling
Charges from Viaplay when included via a TV provider
Cannot change package
Check why you are being charged without a Viaplay account
Problem adding/updating a payment card
Find Viaplay account linked to a payment card
Incorrect charge
Check which Viaplay package you have
Message that the monthly payment failed
Watch selected events with Pay-Per-View
Change billing date
Check the reason for double charging
Understand how your billing is affected when your payment card expires
