Information about our packages
Fix the error “Your payment card could not be verified”
Upgrade your Viaplay package
Change payment method
Problem purchasing a package or rental/purchase movie
Downgrade your Viaplay package
Manage your account details
Change password and email address
Find the package you are being charged for
Why you’re charged after cancelling
Cannot change package
Charges from Viaplay when included via a TV provider
Check why you are being charged without a Viaplay account
Problem adding/updating a payment card
Find Viaplay account linked to a payment card
Incorrect charge
Check which Viaplay package you have
Message that the monthly payment failed
Watch selected events with Pay-Per-View
Change billing date
Check the reason for double charging
Understand how your billing is affected when your payment card expires
