Information about our packages
Upgrade your Viaplay package
Change payment method
Fix the error “Your payment card could not be verified”
Downgrade your Viaplay package
Problem purchasing a package or rental/purchase movie
Manage your account details
Why you’re charged after cancelling
Find the package you are being charged for
Charges from Viaplay when included via a TV provider
Change password and email address
Cannot change package
Find Viaplay account linked to a payment card
Problem adding/updating a payment card
Incorrect charge
Check which Viaplay package you have
Message that the monthly payment failed
Check why you are being charged without a Viaplay account
Change billing date
Check the reason for double charging
Understand how your billing is affected when your payment card expires
Watch selected events with Pay-Per-View
