Information about our packages
Fix the error “Your payment card could not be verified”
Upgrade your Viaplay package
Problem purchasing a package or rental/purchase movie
Change payment method
Manage your account details
Downgrade your Viaplay package
Find the package you are being charged for
Change password and email address
Check why you are being charged without a Viaplay account
Why you’re charged after cancelling
Problem adding/updating a payment card
Cannot change package
Charges from Viaplay when included via a TV provider
Find Viaplay account linked to a payment card
Watch selected events with Pay-Per-View
Incorrect charge
Check which Viaplay package you have
Message that the monthly payment failed
Change billing date
Check the reason for double charging
Understand how your billing is affected when your payment card expires
