Information about our packages
Change payment method
Upgrade your Viaplay package
Downgrade your Viaplay package
Fix the error “Your payment card could not be verified”
Charges from Viaplay when included via a TV provider
Problem purchasing a package or rental/purchase movie
Find the package you are being charged for
Cannot change package
Forgot password
Problem adding/updating a payment card
Find Viaplay account linked to a payment card
Change billing date
Incorrect charge
Message that the monthly payment failed
Check which Viaplay package you have
Check the reason for double charging
Understand how your billing is affected when your payment card expires
Check why you are being charged without a Viaplay account
Manage your account details
Why you’re charged after cancelling
