Information about our packages
Upgrade your Viaplay package
Change payment method
Downgrade your Viaplay package
Fix the error “Your payment card could not be verified”
Problem purchasing a package or rental/purchase movie
Charges from Viaplay when included via a TV provider
Why you’re charged after cancelling
Manage your account details
Find the package you are being charged for
Cannot change package
Change password and email address
Find Viaplay account linked to a payment card
Problem adding/updating a payment card
Incorrect charge
Check which Viaplay package you have
Change billing date
Message that the monthly payment failed
Check the reason for double charging
Understand how your billing is affected when your payment card expires
Check why you are being charged without a Viaplay account
Watch selected events with Pay-Per-View
