Message that the monthly payment failed

If a monthly payment for your subscription is missed or cannot be processed, we will send you an email with information about it. We will then attempt to process the payment again over the following days using your payment method. If the payment still does not go through, the subscription will be automatically terminated.

Check the following if you have received a message that your monthly payment was not successful:

• Check the balance of the account linked to your card.
  Make sure there are sufficient funds to complete the payment.
• Check that your card is enabled for online purchases.
  This is usually set in your bank or card issuer’s app.
• Change your payment method under My account > Payment information.
  Read this article for instructions on how to change your payment method.