Cannot change package
Follow the steps below to check why you can’t change your Viaplay subscription and what applies to your subscription.
Step 1: Make sure you are using a web browser
You can only change your package via Viaplay.com in a web browser.
- Open a web browser on your computer, mobile phone, or tablet.
- Go to Viaplay.com and log in to your Viaplay account.
- Try changing the package again.
Package changes cannot be made in the Viaplay app.
Step 2: Check how your subscription is managed
You cannot change your package on Viaplay.com if the subscription is managed outside of Viaplay.
This applies if the subscription:
- was purchased via Apple (payment through iTunes), or
- is included in a TV provider or channel package.
Next step:
- If the subscription was purchased via Apple, change the package through your Apple account.
- If the subscription is included in a TV provider or channel package, contact the relevant provider.
Step 3: Check whether you have a binding period
If you have a package with a commitment period and wish to upgrade to access content not included in your package, please contact customer service for further assistance, as you cannot upgrade a package with a commitment period yourself.
If you have a package with a commitment period, you cannot downgrade to another package during the commitment period. If you choose to cancel the package, it will remain active until the commitment period has ended. After that, the package will be terminated automatically.
